Help
Answers to the most frequent questions about your orders.
How do I order on Gustoor?
Pick a restaurant and your dishes, choose your options, then pay online or on site depending on the restaurant. You can then follow each step of your order.
What kinds of cuisine do you offer?
Burgers, pizzas, tacos, world food and much more, depending on the restaurants in your area.
Where do you operate?
We work with restaurants in the Lille area, including Lille, Roubaix and Tourcoing. Enter your address to see which ones deliver to you.
How long does delivery take?
It depends on your address and the restaurant. You’ll see an estimate before you place your order.
Can I schedule an order in advance?
Yes, if the restaurant offers it: choose a time slot when you finish your order.
How do I track my order?
Once your order is placed, its tracking page updates at each step, from the restaurant’s confirmation to handover.
Which payment methods do you accept?
Credit or debit card online, and cash when the restaurant accepts it. The available choices appear when you pay.
What if there’s a problem with my order?
Open the order and ask for help, or write to us from the contact page. Our customer service will reply.
Can’t find your answer?
Write to us: our customer service will reply.